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Support Center: Your Success, Our Priority

Whether you're facing a technical challenge or need guidance, our dedicated support team is here to help you every step of the way

Support Plans That Scale With You

All customers are required to maintain the Essential Support Plan at all times. This is to ensure the designed websites are taken care of exactly the way they deserve.

Essential Support

$129

AUD/month

Our Basic Support Plan provides essential technical assistance to maintain system uptime and enhance productivity.

  • CodeBase Maintenance
  • Domain Management
  • Email Accounts Management
  • Website Premium Hosting
  • Regular Health Checks
  • Email Support
  • Minor Content Changes

Pro Support

$199

AUD/month

Our Pro Support Plan delivers technical assistance for optimizing system performance and ensuring seamless operations.

  • Live Chat Assistance
  • Phone Support Helpline
  • Content Tweaks and Updates
  • Minor Feature Enhancements
  • Basic Automation Solutions
  • Performance Monitoring and Optimization

Premium Support

$299

AUD/month

Our Premium Support Plan offers comprehensive technical support, including priority response times & tailored solutions.

  • SEO Audits and Optimization
  • Weekly Custom Reporting and Analytics
  • Google Search Console Managament
  • Web, Phone and Video Support
  • Custom Feature Requests
  • Tailored Architecture Enhancement Checks

Filling this form will create a support ticket in our system, we endeavour to attend to all support requests within 2 business hours

Support Ticket Priority Levels

Low

Non-urgent change or question

Medium

Important but not time-critical

High

Significant impact on business

Urgent

Critical issue affecting website operation

Create a Support Ticket

Need assistance with your website? Submit a ticket and our team will help you shortly.

For urgent matters requiring immediate attention, please contact us directly at:

hello@webifex.com