Support Plans That Scale With You
All customers are required to maintain the Essential Support Plan at all times. This is to ensure the designed websites are taken care of exactly the way they deserve.
Essential Support
$129
AUD/month
Our Basic Support Plan provides essential technical assistance to maintain system uptime and enhance productivity.
- CodeBase Maintenance
- Domain Management
- Email Accounts Management
- Website Premium Hosting
- Regular Health Checks
- Email Support
- Minor Content Changes
Premium Support
$299
AUD/month
Our Premium Support Plan offers comprehensive technical support, including priority response times & tailored solutions.
- SEO Audits and Optimization
- Weekly Custom Reporting and Analytics
- Google Search Console Managament
- Web, Phone and Video Support
- Custom Feature Requests
- Tailored Architecture Enhancement Checks
Filling this form will create a support ticket in our system, we endeavour to attend to all support requests within 2 business hours
Support Ticket Priority Levels
Non-urgent change or question
Important but not time-critical
Significant impact on business
Critical issue affecting website operation
Create a Support Ticket
Need assistance with your website? Submit a ticket and our team will help you shortly.
For urgent matters requiring immediate attention, please contact us directly at:
hello@webifex.com